Refund Policy

Last updated June 1, 2024

At Grey Matter, we strive to ensure your satisfaction with our digital services, done-for-you services, consulting offers, and digital products. Please read our refund policy carefully:

Digital Services and Done-for-You Services

We stand by the quality of our services. However, due to the nature of digital and customized services, refunds are only provided under the following conditions:

  • Service Not Delivered: If a service has not been delivered as agreed, you may request a refund within 30 days of the purchase date.
  • Substantial Issues: If there are substantial issues with the service delivered, please contact us within 15 days of completion to discuss a resolution. We will do our best to address the concerns or offer a partial refund if deemed necessary.

Consulting Offers

  • Non-refundable: All consulting services are non-refundable once the consultation has been conducted. If you need to reschedule, please notify us at least 48 hours in advance.
  • Unused Consulting Sessions: If you have purchased a package of consulting sessions and have not used them, you may request a partial refund for the unused sessions within 60 days of purchase.

Digital Products

  • Downloadable Products: Due to the nature of downloadable digital products, we do not offer refunds once the product has been downloaded.
  • Product Issues: If you encounter any issues with your digital product, please contact us within 7 days of purchase. We will work to resolve the problem or offer a replacement if necessary.

How to Request a Refund

To request a refund, please contact our support team at with your order details and a description of the issue. Our team will review your request and respond within 5-7 business days.


Refunds will not be provided for:

  • Change of mind after purchase.
  • Failure to use the service or product.
  • Claims made beyond the specified refund request periods.

We are committed to providing exceptional service and support. If you have any questions or need further assistance, please contact us at

Thank you for choosing Grey Matter.

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